Call Center- Debt Collector Agent

Job Description

Salary: Call Center- Debt Collector Agent

Wouldnt it be great to build your career at a growing company recognized 5 years in a row from 2019 to 2024 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

PAID TRAINING + EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection / Collections Representative with experience in account receivables, sales, customer service, or debt collection. We offer industry-leading bonus structures and benefits!

Job description

Collections Representative Responsibilities:

Handle inbound and outbound calls for past-due accounts.

Keeping track of all accounts in your route

Negotiate outstanding debts.

Planning a course of action to recover outstanding payments.

Handle questions and complaints.

Adhere to all local, state, and federal laws governing the debt collection industry.

Collections Representative Qualifications:

Excellent written and verbal communication skills.

Ability to prioritize and multitask.

Basic math and computer literacy skills.

Professionalism and the ability to build rapport with consumers.

Foster teamwork and cooperation.

Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields.

Successfully pass a background check.

Job Type:

Full-time

Salary: 16.00 -18.00 hourly

Collections Representative Compensation:

Individual & Team bonuses and incentives, up to $5,000+ each month!

Additional quarterly, bi-annual, and annual Incentives

Additional retention and referral bonuses

A comprehensive paid training program

Benefits:

Medical Insurance (United Health Care)

Dental Coverage (Guardian)

Vision Plan (Davis Vision)

401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%)

Voluntary Life Short Term/Long Term Disability Coverage

Paid Vacation, Personal, Bereavement, and Holidays

Referral program

Physical setting:

Call center.

Schedule:

8-hour shift

Monday to Friday

Supplemental pay types:

Bonus pay.

Ability to commute/relocate:

Tampa, FL 33626: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you willing to undergo a background check, in accordance with local law and regulations?

Education:

High school or equivalent (Preferred)

Experience:

collection: 1 year (Preferred)

Benefits include:

Medical/Dental/Vision

Life Insurance

Paid Time Off

Paid Vacation Time

Paid Holidays

Paid Bereavement

Paid Training

401k with company match

Annual Retention Bonus

Professional Development Grant Program

Employee Assistance Program

Ongoing Contests & Prizes

Annual Company Events

Company Referral Program

ADP Lifemart Employee Discounts

Weekly day range:

Monday to Friday

No weekends

Work setting:

Call center.

In-Office

Work Location: In person