Desktop Support Specialist

Long term contract paying $38/hr onsite in Marshalltown IA W2 only no C2C

This is an IT Support position within the North America Enterprise IT Team with the following main responsibilities:

Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.

Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.

Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Specific Responsibilities

Planning & Administration

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control

• Follow and enforce Emerson policies regarding IT management, security, standards and procedures

• Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives

• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels

• Act as the Owner/Escalation point for issue resolution between the Business and the IT Community

• Ensure that relevant IT documentation is maintained and up to date

• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy

• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk

• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning

• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

• Support and maintain the IT Infrastructure audit compliance

• Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed

• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)

• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationship with users and other sources of support and assistance

• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Requirements:

Education:

• College/University degree in a related field or experience may be considered in lieu of formal education

Experience:

Minimum of 2 to 3 years’ experience within a general IT environment

Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

Skills/Knowhow:

Uses basic understanding of the IT Field:

Windows 10/11

MS Remote Access

Automated PC deployment

Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:

IP networking administration and services including DNS, DHCP

Security & Compliance tools (e.g. MECM, WSUS, CrowdStrike)

Active Directory, GPO support

Performs without assistance and is recognized as a specialist for:

Microsoft Windows Operating Systems 10-11