Member Solutions Counselor/Collector

Role:

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions & Responsibilities:

Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.

Analyzes financial situation of delinquent borrowers; counsel members and refer to third party resources; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.

Maintains accurate files and reports on all collections activity.

Performs other job-related duties as assigned.

Performance Measurements:

To maximize the collection and/or recovery of credit union assets from delinquent or charged-off loans with a delinquency ratio no greater than XX% and a charge-off ratio no greater than XX%.

To maintain accurate and complete records of all collection and recovery activity.

To ensure that collection activity is both within credit union policy and all relevant regulations.

To identify and inform management of potential underwriting problems.

To maintain a courteous, friendly, professional and timely working relationship with internal associates and external members.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Speak fluent English and Spanish.