Consignment Inventory Analyst

*MUST BE ON-SITE 5 DAYS A WEEK IN CONSHOHOCKEN (PHILADELPHIA) AREA

Purpose

The Consignment Inventory Analyst at Tiger Aesthetics Medical is responsible for supporting the management of consignment and field inventory. This role interacts with both customers and sales teams to ensure the smooth execution of inventory operations, timely issue resolution, and alignment with company strategies.

Responsibilities

Support the sales of Tiger Aesthetics Medicals products and services related to consignment and field inventory

Respond to customer inquiries by providing accurate information about consignment procedures, availability, terms and conditions, and order status

Initiate and resolve customer issues related to returns, credits, and replacements while maintaining detailed records of customer interactions

Adhere to company policies to analyze and adjust consignment inventory to align with business strategies

Resolve order and shipping issues, escalating as necessary to maintain customer satisfaction

Collaborate with the sales team to set up new customers with consignment inventory, including selections, contracts, and appropriate approvals

Perform periodic audits to verify consignment and field inventory quantities with customers and sales representatives

Review consignment utilization to ensure compliance with company policies

Prepare usage reports and consignment reconciliations as needed

Respond to and resolve change requests from the sales team and/or customers

Work with supply chain and sales teams to manage inventory initiatives and projects

Analyze consignment operations and streamline processes to enhance efficiency

Maintain accurate records in compliance with standard operating procedures

Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures

Maintain acceptable attendance and punctuality for scheduled work hours and meetings

Ensure completion of assigned tasks and responsibilities within defined timeframes

Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary

Perform other duties as assigned

Skills

Strong interpersonal skills to collaborate effectively with teams across the organization

Proficiency in Saleforce

Familiarity with Oracle Fusion and NetSuite is preferred

Demonstrated customer service skills with a proactive approach to resolving inquiries

Strong organizational, planning, and attention to detail skills

Ability to work independently and in a team environment

Excellent written and verbal communication

Ability to multi-task and work in a fast-paced environment

Effective project management

Strong analytical and problem-solving skills

Proficiency in Microsoft Office

Qualifications/Requirements

Bachelor’s degree in business, supply chain management, or related field, from an accredited college or university required

At least 2 years of experience inventory management, customer service, or related field required

Experience in consignment or field inventory operations preferred

Clearance of favorable background investigation required