Operations Performance Manager

OVERVIEW

Are you a gritty, results-oriented, and personable performance improvement leader with a passion for building systems, processes, and teams that constantly exceed client expectations?

A prestigious, innovative and rapidly-expanding professional services organization is seeking a strategic and hands-on Senior Operations Leader to drive performance across several key departments within their firm. This role is perfect for a leader who excels at leveraging data to achieve tangible results, and has a track record for accomplishing what others may view as impossible—all while putting people and integrity first.

Compensation: $135K (DOE) + benefits

Location: Northern Miami-Dade County, Florida

YOUR IMPACT

Leveraging Data for Strategic Growth:

Extract meaningful insights from operational data to pinpoint areas for enhancement.

Drive team performance by implementing KPI-focused coaching and achieving measurable targets.

Translate data-driven findings into actionable strategies that improve overall operational effectiveness.

Leading and Empowering Operational Teams:

Directly manage three cross-functional teams, ensuring cohesive alignment with company-wide goals.

Provide active, hands-on guidance and targeted coaching to address performance challenges promptly.

Craft personalized development plans for team members to optimize workflow and execution.

Maintain rigorous adherence to customer service excellence and the organization's core mission across all operational procedures.

Enhancing Efficiency and Driving Continuous Improvement:

Utilize data analysis to identify and resolve process bottlenecks, maximizing operational flow.

Implement real-time performance tracking and output analysis to establish and enforce accountability.

Anticipate and resolve operational inefficiencies before they impact productivity.

Fostering Collaborative Strategic Partnerships:

Work closely with senior leadership and department heads to synchronize departmental objectives with the organization's strategic vision.

Spearhead key initiatives designed to elevate customer satisfaction, streamline operations, and boost profitability.

Delivering Tangible Results Through Action:

Engage in active problem-solving and drive project execution, going beyond mere data reporting.

Demonstrate success by achieving quantifiable improvements in data metrics, operational efficiency, and overall performance.

YOUR SKILLS & EXPERIENCE

Team Leadership Expertise: Proven ability to direct and develop large teams, including managing 5+ direct reports and overseeing 50+ indirect reports.

Operational and Strategic Acumen: A minimum of 7 years of progressive experience in operations management, business intelligence, or roles focused on driving performance outcomes (in corporate client-services environment)

Communication Proficiency: Fluent in English; professional level proficiency in Spanish is required

Process Optimization Success: Documented history of implementing data-driven process enhancements within high-volume operational settings.

Performance Management Proficiency: Extensive experience in key performance indicator (KPI) management, performance optimization, and effective coaching methodologies.

Analytical Mastery: Superior analytical capabilities, enabling the identification of trends and the execution of data-informed decisions.

Influential Leadership: Demonstrated ability to lead, mentor, and intervene decisively to achieve team and organizational objectives.

Results-Oriented Drive: A proactive, execution-focused approach with a strong bias for action.