Help Desk Analyst

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Job Description

Inviting applications for the role of Helpdesk Analyst.

Responsibilities

Real time monitoring and response of Renewable Energy power generating assets.

Provide wind turbine parameter data to site technicians over the call to help them perform maintenance.

Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions.

Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support.

Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System.

Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately.

Follow ROC procedures to drive standardized global practices.

Proficiently communicate with internal and external customers via written and verbal communication.

Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools.

Qualifications we seek in you!

Minimum Qualifications

Excellent written and verbal communication skills.

Ability to work independently.

Excellent PC skills, experience using MS Office, MS Outlook, and Excel.

Must be able to work variance shifts required for 24x7 operations.

Preferred Qualifications/ Skills

Experience in renewable energy generation.

Experience with industrial plant maintenance.

Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s).

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.

Make an impact – Drive change for global enterprises and solve business challenges that matter.

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate hourly base compensation range for this position is $24 to $28. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Work-from-Anywhere Roles - Los Angeles California-based candidates are not eligible for this role.

Location-based Roles - Los Angeles, California based candidates are not eligible for this role. Schenectady, New York area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.