Job Summary:
A major distributor of security, surveillance, fire alarm, access control, and low-voltage systems is seeking a dynamic and experienced Security Branch Manager to oversee daily operations at one of its key branch locations. The Branch Manager will be responsible for driving sales, managing inventory, leading a team, ensuring excellent customer service, and achieving branch profitability and growth targets. Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products of different manufacturers.
Reports to: VP of Sales
Supervisory Responsibilities:
Will lead and supervise a team of Inside Sales, Administrative, and Warehouse Associates.
Essential Functions
Sales & Business Development
Drive branch sales performance through proactive customer engagement and strategic market development.
Build and maintain strong relationships with contractors, integrators, installers, and dealers in the security industry.
Identify opportunities for upselling and cross-selling security products and services.
Operations Management
Oversee daily branch operations including order processing, inventory control, shipping/receiving, and showroom maintenance.
Ensure compliance with company policies and safety standards.
Maintain accurate records of branch activities including sales, customer data, and inventory metrics.
Team Leadership
Recruit, train, and manage a team of inside sales reps, admin staff, and warehouse personnel.
Set performance goals, conduct evaluations, and implement staff development initiatives.
Foster a positive, customer-focused team culture.
Customer Service
Ensure high standards of customer satisfaction through efficient service, product availability, and technical knowledge.
Resolve customer issues promptly and professionally.
Financial Oversight
Manage branch P&L, budgeting, and forecasting.
Monitor expenses and identify cost-saving opportunities.
Qualifications / Skills / Experience
5+ years of experience in branch management or distribution, preferably within the security, surveillance, fire alarm, access control, or low-voltage systems industry.
Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products.
Excellent leadership, organizational, and customer service skills.
Ability to manage inventory, logistics, and operational functions effectively.
Strong business acumen and a sales-driven mindset.
Proficiency with ERP systems and Microsoft Office Suite.
High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
Why Join Us?
Competitive base salary and commission opportunities
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Growth opportunities in a rapidly expanding company