Retail Store Manager

About The Role:

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand.

Your Day to Day May Include:

Sales Leadership

Responsible for overall store performance and KPI’s

Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole

Experienced in creating effective action plans to maintain or improve performance

Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

Proven track record in recruiting, onboarding, and developing both internal and external talent

Effective in your communication style, and your messaging energizes and encourages others to want to work together

Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust

Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

Passionate about providing the best customer experience to purchasing and non-purchasing customers

Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation

Capable of leading and coaching through return policies, while also prioritizing the overall customer experience

Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented

Capable of leading execution of brand visual standards and updates

Operations

Capable of executing daily store operations in a timely and efficient manner

Experienced in scheduling team members to the needs of the business and budget

Experienced in managing store inventory with a high level of detail and organization per SOPs

Willing and capable of leading opening / closing duties