Operations Coordinator

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a highly detail-oriented Operations Coordinator who will play a key role in ensuring the efficiency of our business operations. This position requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. You’ll work closely with various departments to streamline processes, coordinate logistics, and support day-to-day administrative functions.

What You’ll Do:

This is a Full-Time Hourly Position

The Operations Coordinator will be responsible for successfully organizing and executing various programs and activities that pertain to all store initiatives, such as operational systems, projects, and launches. The Operations Coordinator effectively works with cross-functional partners at all levels of the business to facilitate effective execution of projects.

Responsible for coordination of all operational aspects, including sales within the GNC Corporate Campus Store.

Ensure adherence to all corporate visual, marketing, and operational standards across functional areas, including the sales floor, stockroom, and visual storage locations.

Monitor and uphold store inventory levels in accordance with established loss prevention and inventory management protocols, including oversight of shipment receipts, transfers, and related processes.

Collaborates with other operational teammates in executing the development of processes and instructions that will create efficiencies and optimize workload; includes leading conference calls with field and store teams, as well as developing physical documentation.

Coordinates the update of Operational policies and procedures with new processes or as dictated by changes to the business.

Partners with store teams and leadership, understanding their needs and supports the creation of solutions that ultimately simplify workload and maximize efficiency.

Supports content development for field-facing communications, tools and resources for new and upcoming operational initiatives or pilots, including providing subject matter expertise on topics related to store operations.

Acts as an active contributor to GNC’s video communication platform (GNC TV), providing on-screen talent, brainstorming concepts and ideas to effectively communicate day-to-day initiatives and information.

Facilitates tasking and communications content including but not limited to: Register Success Key, Self CPA, operational surveys, sales reporting, and SOPs.

Daily tracking and reporting for cross-functional visibility into key store updates in status and KPIs as needed.

Cross trained to support multiple department teammates, effectively filling in when needed.

Supports follow up on active and pending Omnichannel status updates.

Follows up on fulfillment of orders, inventory, and clienteling activities.

Supports the continual operations and development of GNC’s clienteling initiative, leading to growth of additional omnichannel revenue.

Liaison with external clienteling vendor, identifying opportunities for improvement and ways to maximize sales.

Generate and monitor labels for diverse requirements, and ensure follow-up when action is necessary.

Compile trackable datasets for the Salesfloor team to disseminate to upper management and field leadership.

Regularly follow up with stores to ensure inquiries about Salesfloor are addressed promptly and any issues are reported in a timely manner.

Additional duties as assigned.

Environmental Factors & Working Schedule:

Hybrid work environment, 2-3 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.

Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

The noise level in the work environment is usually low/moderate

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Bachelor’s Degree in Marketing, Communications, or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required

1+ years progressive corporate operations experience preferred

5+ years retail management experience preferred

High degree of proficiency MS Office Suite, Outlook, Internet applications & Adobe Creative Suite

Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

Solid understanding and application of mathematical concepts

Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment

Ability to work with and influence peers and Senior Management

Self-motivated with critical attention to detail, deadlines and reporting

Ability to read, write, and comprehend simple instructions, short correspondence, and memos

Ability to work overtime as necessary