Director of Operations

Unapologetic Foods restaurant group is seeking an experienced and hands on Regional Manager to oversee daily Rowdy Rooster fast casual restaurant operations. Join the spicy revolution in fast-casual dining!

The ideal candidate will build and manage successful, scalable fast casual restaurant management modules that drive business results. Ensuring execution of the highest standards of service, and guest satisfaction across all units under the Rowdy Rooster brand.

At Unapologetic Foods, the dynamic team behind Michelin Star Semma, Dhamaka, Adda, Rowdy Rooster, Masalawala and Naks. We strive to push the boundaries of traditional culinary arts. Presenting restaurant concepts that are both innovative and deeply rooted in the rich cultural heritage of India.

Responsibilities

Key responsibilities include managing the day to day operations and leading operational excellence:

Brand Organization:

Build Rowdy Rooster SOP’s and playbook for existing and upcoming unit openings

Develop and drive field management training programs

Support the field in implementing changes that bring optimal business results

Team Leadership:

Mentor restaurant staff to uphold the highest levels of professionalism, hospitality, and unit performance

Collaborate with Human Resources to investigate escalated employee complaints and maintain high employee satisfaction

Guest Experience:

Champion a culture of exceptional guest service and hospitality, ensuring that every guest receives a memorable dining experience

Investigate and resolve complaints about quality and/or service or food

Reporting and Quality Control:

Conduct unit audits to ensure adherence to company standards

Create and foster unit communication streams that ensure necessary insights including:

Daily shift recap

Sales

Areas to address

Oversee food and beverage quality control measures, ensuring consistency, freshness, and presentation excellence in compliance with DOH regulations

Collaborate with Facilities team on any existing unit renovation needs to preserve restaurants

Vendor Management:

Develop strong relationships with our F&B vendors to leverage our buying power across the enterprise to offset our cost

Qualifications

NYS DOH card/food handlers certificate

A minimum 5 years of current, salaried management experience in fast casual or similar environment

Experience overseeing multi-unit operations

Expertise in scheduling, labor costs, and standard operating procedures

Strong passion for the guest experience and satisfaction

Must be professional and well-spoken with excellent communication skills

Skills

Strong knowledge of restaurant industry trends, operations strategies, food and beverage management best practices

Proven experience in team management and leadership role

Forward thinking with excellent organizational insight and business acumen

Proficient in using POS, Google Suites, Excel, Toast systems and other management software

Experience in interviewing, hiring, and training new employees

Ability to work in a fast-paced restaurant environment while maintaining attention to detail