General Manager

Are you a strategic leader who thrives on accountability, continuous improvement, and empowering your team? Do you enjoy working in a fast-paced, purpose-driven environment where your leadership directly impacts operational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Kelli's is a trusted name in wholesale distribution, serving hospital gift shops and retailers across the country. As a family-owned business, we are built on values of hard work, integrity, and exceptional service. We’re looking for a General Manager who embodies these qualities and is ready to take our Production Warehouse operations area to the next level. Candidates must have production/assembly/special pack experience.

Job Description

Big-Picture Thinking: Oversee multiple departments while aligning daily operations with strategic business goals.

Process Improvement: Develop and implement Standard Operating Procedures (SOPs), evaluate workflows, and drive operational efficiency.

Team Leadership: Guide supervisors and department heads, fostering a culture of ownership, collaboration, and continuous improvement.

Cross-Department Collaboration: Ensure coordination across departments for seamless, efficient operations.

Training and Development: Support the growth of team members through mentorship, performance feedback, and learning opportunities.

Vendor Relations: Create and maintain a vendor compliance manual to uphold supply chain standards.

Customer Focus: Assess customer satisfaction and work to continuously improve service levels.

Cost Management: Monitor and evaluate costs, aiming to maximize efficiency and profitability.

Safety and Compliance: Lead initiatives for workplace safety, risk management, and regulatory compliance, including programs like 5S.

Culture and Integrity: Champion company values and maintain a high standard of ethics in all business practices.

Required Education and Experience

Education: Bachelor's degree in Logistics, Supply Chain, Business, Engineering, or related field preferred

Industry Experience: 3+ years in a distribution environment, preferably wholesale; must have experience in production/assembly/special pack

Leadership Experience: 5+ years in a supervisory or management role

Technical Skills: Familiarity with Warehouse Management Systems (WMS) and proficiency in Microsoft Excel, PowerPoint, Word, and Access

Leadership Skills: Strong communication, problem-solving, and team-building capabilities

Mindset: Results-driven, proactive, and adaptable in a fast-paced environment

Our workplace is business casual, climate-controlled, and built around teamwork, training, and continuous improvement. We offer a competitive compensation package, including insurance benefits (health, dental, vision, life), a 401(k) plan, paid time off (PTO), and holidays.

Kelli’s Gift Shop Suppliers is an equal opportunity employer.