Chief Operating Officer

Chief Operating Officer

Multifamily Property Management

Austin, Texas

Full-Time/In-Office

About the Company

Our client is a privately held property management company focused on multifamily residential communities in Texas. The company operates alongside two sister companies: a portfolio of approximately 20 multifamily communities, and a growing development firm with multiple new projects in the pipeline. This dynamic and values-driven organization is building a high-performing leadership team to scale its management capabilities and support its growing third-party management business.

Job Description

The Chief Operating Officer (COO) will lead and scale the operations of the Property Management Company. This executive-level role requires deep industry expertise and leadership excellence to drive operational performance, expand third-party management, and oversee the success of both existing communities and new developments. The ideal candidate is a servant leader with strong business acumen, financial insight, and strategic foresight, committed to delivering exceptional results while fostering a positive company culture.

Duties and Responsibilities

Lead and scale the Property Management Company, ensuring operational and technical proficiency across all communities.

Develop and grow a third party multifamily management portfolio to 15,000+ units over 3-4 years.

Implement operational best practices, maintenance programs, and training systems to drive consistency and performance.

Oversee and optimize the use of technology platforms such as RealPage for operational efficiency.

Analyze financial and operational metrics to inform strategy and maximize NOI and cash flow.

Lead annual budgeting and capital planning processes in collaboration with ownership and finance teams.

Partner with marketing and compliance teams to support reputation, branding, and regulatory adherence.

Foster a culture of excellence through mentorship, training, and alignment with company values.

Required Experience/Skills

10+ years in a senior executive role managing a multi-site multifamily portfolio (8,000+ units).

Proven success scaling property management operations and leading cross-functional teams.

Strong financial management skills with experience in budgeting, forecasting, and P&L oversight.

Expertise in RealPage OneSite and accounting systems.

Experience in conventional property management.

Strategic leadership and decision-making abilities, with excellent public speaking and relationship-building skills.

Deep understanding of the Texas multifamily market and related compliance regulations.

Nice-to-Haves

Real estate license preferred.

CPM designation or equivalent.

Experience in affordable housing property management, for instance private facility corporation (PFC) or LIHTC transaction communities.

Strong IT and data analytics knowledge to inform strategic decision-making.

Education

Bachelor’s degree in Business or related field,or equivalent professional experience.

Relevant industry certifications strongly preferred.

Pay & Benefits Summary

Competitive salary and executive compensation package, including equity ownership.

Full time position, standard business hours with occasional evenings/weekends and extensive travel as required.

Professional office environment with access to standard tools and resources.

Equal Opportunity Employer