Front Desk Agent

Job Summary: We are looking to add an upbeat Front Desk Agent to Punderson Manor's team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.

This position is temporary and hours depend on availability. Candidates must have weekend availability; shifts are 7-3 AM or 3-11 PM.

Benefits

Use of recreational facilities

Meal Plan

Referral Bonus

Room, Retail, and Food Discount

Free Stays at other Great Ohio Lodges

Wage: DOE

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required

Experience with hotel reservations software, like OnQ or Opera

Customer service experience

Excellent communication and organizational skills

Ability to stand for long periods of time and use of stairs required

About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.