Client Services Coordinator

Job Description

Description:

Shift: Monday - Friday 6:00 AM-2:00 PM and every other Saturday 8:00 AM-10:00 AM

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

Subsidized medical, dental, and vision insurance

Health savings account

Short and long-term disability insurance

Life insurance

Paid sick, vacation, and holiday time

401K retirement plan with match

Tuition and Continuing Medical Education reimbursement up to 100%

Employee assistance program to support your mental health and wellness

Ongoing professional development

We’re looking for someone who:

Enjoys a consistent schedule.

Is excited to work in an outpatient setting, much like a doctor’s office.

Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities:

Greets and attends to clients in person and over the phone

Answers all phone calls in a professional and courteous manner

Manages the patient flow of a high volume of clients in a fast-paced environment

May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record

Schedules appointments using electronic scheduling system

Completes accurate documentation of client visits in their electronic health record

Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.

Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record

Establishes client payment plans and financial contracts, collects and posts payments

Ensures confidentiality of all client and employee information

Assists in the de-escalation of clients using a trauma-informed approach

Triages client issues to secure most appropriate solution Introduces clients to the

Recovery Connect engagement app and help them navigate it as needed

Completes end of day tasks, including reconciling deposit and payment records

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff

Participates in in-service/education regarding

Quality Improvement or required job-focused education

Helps maintain inventory and assist in ordering clinic supplies

Performs general office duties, such as document preparation, scanning, faxing

Requirements:

Qualifications:

High School Diploma/GED

1+ years of experience in customer service is required

1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required

Hospital front desk or multi-physician front desk experience preferred

For employees in the following states (TX/OH/MN/IN/WI):

Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

Skill Requirements

Ability to communicate clearly and effectively between all organizational levels and with outside providers

Basic computer knowledge, including ability to navigate in electronic health records

Culturally competent and sensitive to client and employee needs

Demonstrated ability in medication administration accuracy and ability to maintain accurate client records

Excellent organizational skills, accuracy, and attention to detail

Problem solving, conflict resolution, time management, and strong customer service skills

Strong team player comfortable working in a fast-paced setting

Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR

Flexible with the ability to work in a continuously changing environment

Ability to work flexible hours including nights, weekends, and holidays

Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Tools and Equipment

Frequent use of a telephone, computer, printer, fax machine and copier

Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint

Frequent use of electronic health record

Physical Working Conditions and Office Setting Description

Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment

Frequent and prolonged typing and operation of computer, keyboard, and telephones

Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in eleven states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Full-time