Chinese Bilingual Front Desk Patient Coordinator

Job Description

High-impact patient role with competitive Pay and Benefits serving the Chinese-speaking community!

The ideal candidate for the role will have a patient-centric attitude, speak fluent Mandarin Chinese, and experience in patient coordination, customer service, or sales in healthcare settings.

Position Details:

We are currently seeking an experienced professional to join our Irvine headquarters as a Front Desk Patient Coordinator. Our Front Desk Coordinators are the first point of contact for patients visiting our center and play a critical role in shaping their overall experience.

The Front Desk Patient Coordinator will work closely with teammates to manage key aspects of patient-facing operations, including reception, check-in and check-out procedures, appointment scheduling, call handling, payment collection, tissue shipment management, and general administrative support. Front Desk Coordinators are a vital part of clinical administration and an essential part of helping prospective parents begin and navigate their fertility journeys.

Benefits:

Health, dental, and vision insurance plans

Paid time off and sick days

401K plans available for tenured employees

Life insurance plans

Company trips, events, activities, and banquets

Leadership and development opportunities

Qualifications:

Conversational fluency in Mandarin is required, reading and typing proficiency strongly preferred, familiarity with medical terminology is ideal

Ideally 1+ years prior work experience in medical office setting e.g., reception / front desk / medical assistant / care coordinator experience

Alternatively, strong customer service / sales experience is a plus

Familiarity with medical terminology and ideally ICD codes is preferred not required

Familiarity with EMR software and patient scheduling is a plus

Local to the Irvine area for interview, evaluation period

Responsibilities:

Guide enquiring individuals through their clinic visits

Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs

Deliver the highest standard of patient service and a supremely courteous and professional experience

Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for

Collaborate with team members to improve individual and department performance

Coordinate with leadership and other departments to address patient feedback and resolve patient questions

Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care

Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

Strong desire to help patients, passion for healthcare and supporting others

Warm and friendly personality that is encouraging to teammates and potentially sensitive patients

Outstanding verbal communication skills with compassion, professionalism, and courtesy

Proactive and always eager to create positive changes for patients, teammates, and the organization

Quick learner with ability to adapt to ambiguity and problem solve independently

Humble team player that is comfortable working with diverse patients and colleaguesCompany Description

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Full-time