Help Desk Technician

Job Description

Central Ohio's premier Managed IT provider is looking to add to our talented and committed team of technical experts. Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client's technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front-line and executive-level employees. You will be relied upon to provide definitive solutions to our client's hardware and network issues with the help desk expertise our customers know and count on.

We offer an outstanding benefits package to our valuable employees:

Financial assistance for ongoing professional development and training

Positive, team-focused environment

100% paid employee health, fully funded Accidental Death, Short- and Long-Term Disability insurance

Affordable Dental and Vision Plans

Flexible PTO with Flex Time option

Team lunches and outings

401k with 4% company match, fully vested on eligibility

Location: Columbus, Ohio

*Hybrid option after 90 days of employment

Classification: Full Time

Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime

Salary: $19.00 to $24.00/hour plus benefits

Responsibilities:

Respond to incoming support calls and emails

Triage support requests and assign to appropriate level of technician

Manage the Field Technician and Field Engineer deployment calendar

Ensure SLA's of tickets are met each day

Work with the support team to manage ticketing que's

Open/Work/Close Help Desk Tickets

Provide Our Clients With Mobile Device, Desktop, and Laptop Support

Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems

Migrate User Data

Provide Our Clients with Office 365 Support and Guidance

Troubleshoot/Remediate Hardware, Software, Network, and Printing Issues

Facilitate New Device Configuration onto Client Networks

Complete and Articulate Customer Network Audits

Create Client Infrastructure Documentation

Minimum Qualifications:

Help Desk or Technical Support Experience

Exemplary Customer Service Skills

CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)

MTA - Operating, Networking, and Security Fundamentals (or equivalent)

Basic network troubleshooting skills

Experience with Windows and MacOS

Full-time

Hybrid remote