Medical Front and Back office Trainer

Job Details

Coastal Health Corporate - Orange Park, FL

Description

Join Our Team at Coastal Health!

Position: Medical Back and Front Office Trainer

Coastal Health is seeking a motivated and knowledgeable Back and front office Trainer to support our growing team. This role will work closely with the Director of Health Information Technology and and our Training team to ensure the successful implementation, training, and ongoing support of our EHR and Practice Management (PM) systems.

Key Responsibilities

Core Duties

Provide one-on-one provider training

Deliver end-user support and training

Support compliance with healthcare regulations

Evaluate training effectiveness and address inefficiencies

Align training curriculum with organizational goals

Training Responsibilities

Train staff on a variety of systems including Windows OS, Citrix, Microsoft Office, Athena EHR

Deliver personalized EHR training for clinicians

Identify workflow inefficiencies and create EHR/PM-based solutions

Provide training to support IT security policy compliance

Develop and distribute training materials and documentation

Help create and implement training programs for new hires

Evaluate training compliance and effectiveness

Systems Maintenance & Implementation

Assist with new EHR/PM system implementations

Support software upgrades and perform testing

Troubleshoot and resolve software issues

Customize and maintain software within EHR, PM, and Document Management systems

Coordinate with vendors for advanced troubleshooting and resolutions

Reporting & Data Management

Assist with administrative data reporting as needed

Create and test reports for internal and administrative use

Identify and correct errors in reports

Special Projects

Manage and participate in team and independent projects

Help define project scope, goals, and timelines

Qualifications

Education & Experience

Minimum of 2 years’ experience in a healthcare environment

Understanding of health IT trends, healthcare reform, HITECH, and HIPAA requirements

EHR/IT certifications (or willingness to obtain within 6 months of hire)

Technical Skills

Strong understanding of EHR systems (experience with implementation or upgrades a plus)

Familiarity with Athena

Clinical and financial reporting experience preferred

Professional Skills

Clear and effective communication (verbal, written, email)

Strong organizational and multi-tasking abilities

Detail-oriented and capable of enforcing new policies

Able to work independently and collaboratively

Strong interpersonal and problem-solving skills

Ability to manage multiple projects and prioritize tasks effectively

If you're passionate about healthcare technology and want to make an impact in a dynamic environment, we’d love to hear from you!