Operations Supervisor

Job Description

Join our team

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

The Operations Supervisor is responsible for all aspects of the organization’s warehouse operations, including but not limited to receiving, inventory control, picking, loading, safety, and security. They coordinate operations with 3rd-party loading services and ensure customer support through accurate, on-time shipments. They are also responsible for planning, organizing, leading, and directing the activities of the warehouse personnel.

RESPONSIBILITIES

Ensuring an organization's employees adhere to policies, processes, and standards of performance and behavior in the pursuit of daily work.

Develop and maintain proper practices and methods that adhere to Metro Supply Chain as well as our client standards.

Support rolling out new processes to the team and ensuring training is supported to the ground level.

Train, and supervise reporting personnel in all designated areas.

Lead inventory processing, to ensure product availability for timely customer shipments and ensure compliance with the organization’s lead time goals

Ensure all inbound, outbound, and reverse logistics documentation is performed with accuracy & efficiency

Maintain targets, objectives, and goals throughout the warehouse and driver return process

Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act

Ensure runs are 100% and stage in correct order to maintain an efficient morning load out

Supervise all dock searches

Maintain warehouse product placement

Lead process for loading recycles & manage loads

Ensure drivers are following all warehouse procedures when dropping & picking up product

Correct labeling of product

Staging in appropriate area

Sorting of all waste

Ensure safe practices

Coordinate communications effectively with internal and external clients

Assist in annual reviews for all warehouse associates

Ensure national level reports are completed on daily basis

EXPERIENCE

Previous experience as a Warehouse Supervisor or a similar leadership position with proven success

College diploma in Business Management or 3+ years of relevant experience in the Supply Chain/Distribution/Transportation industries

Must be able to communicate effectively in English, both written and verbal

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

REQUIREMENTS

Strong working knowledge of warehouse operations and leadership

Time management skills and the ability to delegate

Excellent leadership and organizational skills

Strong communication and interpersonal skills

Proficiency in Microsoft Office and data entry software

Excellent analytical and problem-solving skills – solution oriented

Adequate knowledge of warehouse data systems

Outstanding customer service skills and leadership

Able to conduct effective dock meetings with all warehouse personal & motivate staff

Ability to train employees on new procedures

Providing feedback on group and individual performance to management according to standard operating procedures

Ability to provide constructive criticism

Ability and desire to learn new methods and systems

Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

Full-time