General Manager in Training - Chantilly

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa Chantilly located at 13033 Lee Jackson Mem Hwy Suite 49, Fairfax, VA 22033 is searching for a results-driven Spa Leader! The ideal candidate has 13 years of leadership experience, is a proactive self-starter, and excels in driving sales performance while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future general management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, wed love to hear from you!

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on individual and team performance.

Benefits GALORE!

Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution

401K plan with a 5% company match!

Paid Time Off

Competitive compensation structure including commission and performance based bonuses

Professional and safe working environment

Employee retail and service discounts

Opportunity for professional growth

AND MORE!As a General Manager in Training, you will

Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales

Successfully lead the front desk team to achieve and exceed all sales and performance goals

Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores

Oversee and manage daily operations of the front desk

Assist General Manager in managing the daily operations of the business

Train, monitor, and coach teams on a daily basis, including in-the-moment coaching

Assist in recruiting, onboarding, and training all new hires at the front desk

Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements

Passionately promote sales, promotions, and events

Uphold spa cleanliness standards

Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.The General Manager in Training has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

Passion for communicating with people and providing excellent service

Capability to work flexible hours including nights, weekends and some holidays

Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities

Excellent verbal and written communication skills

A fast learner, with a positive attitude

Comfortable in a fast-paced, high-volume environment.

Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus

A strong team player with the ability to work independently under minimal supervision

Exceptional organizational skills, including attention to detail and multitasking

Critical thinking skills, including customer conflict resolutionWe cant wait to meet you!

Full-time