Spec Help Desk Support

POSITION SUMMARY/RESPONSIBILITIES

Responds to all troubling calls concerning online service, network, or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves them or ensures timely escalation to the appropriate support level. Promotes the health system's guest relations policy.

EDUCATION/EXPERIENCE

An associate's degree or equivalent experience is preferred. Specialized courses in information services are preferred.

Full-Time