Desktop Support Analyst

Job Description

Desktop Support Analyst in St. Cloud, MN. In this role, you'll provide technical support to both office-based and remote staff. Ideal candidates will have 3+ years of experience supporting workstation technology in a corporate environment, along with the ability to work in a fast-paced, collaborative atmosphere.

Responsibilities:

Imaging, configuration, deployment, and user setup of workstations using enterprise tools such as SCCM/MDT. Experience with Autopilot/Intune is a plus.

Deployment of corporate applications using software distribution tools.

Tracking and reporting on hardware assets.

Support end-user security applications (e.g., malware removal, hard drive encryption, backup configuration).

Research and implementation of workstation-related updates and initiatives (e.g., OS patches, browser upgrades, application deployments).

Provide Level 2 troubleshooting and resolution for workstations, mobile devices, applications, network connectivity, and other services.

Diagnose and resolve technical issues for office staff, as well as VIPs and Executives, via onsite and remote support.

Support tasks like port testing and bandwidth monitoring as part of low-level network troubleshooting.

Manage support tickets and SLAs using common incident management platforms such as ServiceNow and Remedy.

Educate end users on technology best practices.

Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).

• 3+ years of demonstrated experience in a similar role

• Proficiency in Microsoft Windows 11

• Comprehensive knowledge of computer systems, hardware, and networks

• Familiarity with remote desktop applications and help desk software

• Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues

• Strong customer service skills with the ability to communicate technical information to non-technical users

• Ability to prioritize and manage several open issues at one time

• Detail-oriented with the ability to document technical information and processes clearly and accurately

• Degree in Information Technology, Computer Science, or a related field would be advantageous

• Ability to work in a team and adapt to changes in a fast-paced environment

• Willingness to participate in continuous development and training to keep technical skills up-to-date