Desktop Support Analyst

Job Description

We are seeking a Level II IT Support Analyst who has a passion for learning and delivering exceptional technical support.

Key Responsibilities:

Serve as the central point of contact for IT assistance via email, phone, and walk-up interactions to foster outstanding customer experiences, focusing on first-contact resolution of incidents and service requests

Deliver first- and second-level technical support for end-user devices, including office suite productivity tools, ensuring employees have the resources and tools needed for maximum efficiency

Implement and maintain ITIL-aligned support processes and best practices, contributing to improved operations and customer satisfaction

Facilitate IT asset management processes—including tools, procedures, and standards—to assist in seamless inventory and asset tracking.

Provide onsite technical assistance and independent IT troubleshooting for corporate users.

Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).

4+ years of IT support experience, including hands-on expertise in Windows 11, Active Directory, MDM tools, and mobile device support for iPhone and Android platforms.

Detail-oriented, adaptive, and team-minded with a keen ability to stay organized across multiple priorities.

Strong interpersonal skills with a focus on delivering exceptional customer service experiences.

Familiarity with ITIL support frameworks and willingness to grow ITIL competencies.