Desktop Support

Job Description

The Desktop Services for this customer is looking to bring on a resource to help out with Tier II operations. The team takes care of Level II tickets that get bumped up from the Service Desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc.) and software like O365, AD, SCCM, Win7/10, and Citrix. This team needs to diagnose the problem and solve it - if it's not in their realm, send it to the proper team for resolution.

A great candidate needs to know how to differentiate between a hardware and software issues

Candidate has to have some knowledge of Active Directory and some experience with SCCM:

AD - Industry knowledge of AD and use for it. Not creating accounts but how you navigate AD, moving computer from one OU (Organizational Unit) to another.

SCCM - pushing packages with SCCM and image computers through Pixieboot (building packages is a plus). Candidates will be supporting a Citrix environment and they'd be the first point of contact for the software.

Work Environment

On a team of 12-15 technicians nationally but will work closely with the local team comprised of three techs + the manager. The Scottsdale office houses Senior Executives and some of the tickets will revolve around them so experience working around C-level executives is preferred.

This position is 100% onsite due to the nature of work. Schedule is M-F during normal business hours (8-4:30pm or 9-5:30pm)