Help Desk Analyst

Job Description

We are seeking a motivated and tech-savvy Help Desk Analyst to join our dynamic team. Located in a bustling city, this role involves providing essential support in a diverse, global setting. This role is a short-term contract employment opportunity.

Responsibilities

• Efficiently manage and resolve client inquiries, maintaining a client-first approach at all times

• Prioritize tasks in a high-speed environment, ensuring tickets are addressed promptly and not left unresolved for long periods

• Provide top-notch support to our office, which is part of a global network

• Integrate new users into the Active Directory and assist in setting up their accounts

• Use Google Suite, Microsoft Office 365, and other platforms to deliver comprehensive support

• Apply your Salesforce CRM, SAP, and Concur skills to enhance our systems, including addressing issues with poorly implemented systems

• Maintain a detail-oriented approach and have =+ years of experience, with a focus on delivering excellent service to top-level executives.• Proficiency in using Active Directory for network management

• Ability to use Google Suite for collaborative work

• Advanced skills in Microsoft Office 365 for document creation and management

• Experience in using Concur for travel and expense management

• Knowledge of SAP for enterprise resource planning

• Familiarity with Salesforce Platform for customer relationship management