Customer Service Representative
Description:
Job Description
Answer telephone calls and assist customers with service-related questions for elderly and disabled riders as well as fixed route operations. Book trip requests and process cancellations via scheduling software. Requires some data entry. Register new riders in computerized software. Communicate with Dispatch and other vendors. Fill in at Customer Service window when needed. Customer service window responsibilities include, answering questions, providing schedules, assisting disabled riders if needed.
Hours: Sunday 9 – 5:30 and Mon – Thurs 8 to 4:30
Duration: Temp to hire
Answer telephone calls and assist customers with service-related questions for elderly and disabled riders as well as fixed route operations. Book trip requests and process cancellations via scheduling software. Requires some data entry. Register new riders in computerized software. Communicate with Dispatch and other vendors. Fill in at Customer Service window when needed. Customer service window responsibilities include, answering questions, providing schedules, assisting disabled riders if needed.
Hours: Sunday 9 – 5:30 and Mon – Thurs 8 to 4:30
Duration: Temp to hire