Contact Center Agent (Hybrid)

Contact Center Agent Organizational Description At Arthritis Knee Pain Centers (AKPC) we are committed to providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis of the knee.

Every patient is special.

Every patient is family.

Our care standard celebrates every patient's unique needs with empathy, care, and transparency.

Company Culture As a team member with Arthritis Knee Pain Centers, you will receive the support and training you need to be successful in your role.

We deliver incredible patient care in which we are known for.

You'll gain a deep understanding of our values, business measures, standards, operations, exposure to leadership, and participation in developmental events.

With 16 medical practices across the US and growing, you will have an opportunity to become a part of the AKPC family, deliver exceptional patient care, and work with a reliable team in a state-of-the-art facility.

Arthritis Knee Pain Centers offers a comprehensive benefits package, competitive pay, paid time off, 401K with a match, educational programs and so much more!

We work individually and as a team to achieve our standard of care: Treat every patient as if he/she is a beloved family member.

In every patient engagement, we lead with six guiding principles: Dignity Compassion Responsiveness Personalization Privacy Safety Job Description Immediate opening for our next Contact Center Agent!

We are looking for a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center.

As a Contact Center Agent, you will be making outbound and taking inbound calls.

Must have a pleasant demeanor, enjoy being part of a team and provide no drama in the workplace.

If you have worked in a busy contact center environment and helped it run efficiently then this job may be for you.

Duties: Taking scripted inbound calls and scheduling appointments Calling web leads Confirming appointments Rescheduling appointments Calling cancellations and no shows to get them back on the schedule Skills: Excellent written, verbal and listening skills Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation) Familiarity with CRM systems and practices Technically savvy Self-motivated and detail-oriented Confident and capable of working independently Coachable with a competitive spirit Customer focus and adaptability to different personality types Able to set and reach personal goals NOTE: These statements are intended to describe the general nature and level of work involved for this job.

It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Qualifications: Contact center, telemarketing, collections and/or sales experience, required.

Contact center supervisory experience, a plus Pleasant demeanor Team player Hours: Contact Center Hours are 7AM to 9PM Eastern time, weekends, and availability to work during those hours is required.

Job Type: Full-time Salary: $14.00 to $16.00 /hour depending on experience.

Benefits: Health insurance Dental insurance Vision insurance 401k Match Paid time off Educational program

Full Time