Territory Manager - DRC

Territory Manager/ Managing Director– DRC

At Sandvik Mining and Rock Solutions and Central Africa Sales Area, we’re currently looking for a leader with strong entrepreneurial drive and the ability to generate growth to take on the role as Territory Manager in DRC.

This opening presents a great chance for you to shape our business from end to end and we invite you to join us and connect with passionate, innovative and brilliant minds from across the globe.

Purpose of the position

As Territory Manager – DRC, you will be responsible for the commercial and technical leadership of Sandvik’s operations within the region, overseeing a multi-functional team delivering capital equipment sales, aftermarket support, and field service across Sandvik’s underground product portfolio. You will act as the strategic interface with key mining customers, while also driving equipment performance, service excellence, and the continuous development of technical competence within the team. This is a hands-on leadership role requiring deep product knowledge, customer focus, and a strong commitment to operational excellence in a challenging environment.

Job-specific responsibilities

Functional Customer and Market Understanding:

Assess potential in all assigned market segments served and make recommendations to penetrate underdeveloped opportunities.

Know and understand customers’ business, (revenue base, geographical area, sales potential, business cycle and decision makers) and develop strategic plans for the revenue growth within the assigned Sales Area market segments.

Lead the review, analysis and recommendation of new business opportunities based on spend and installed base.

Analyze and understand the market share and commercial offerings for the area of responsibility and identify areas to leverage growth opportunities.

Develop and maintain strong relationships and contact with customer organizations and provide timely feedback to customer queries.

Functional Key Technical Aspects of your Role:

Provide technical oversight and product line leadership across Sandvik Loaders (LH series), Trucks (TH series), and Underground Drills (DD, DL, DS series), ensuring high availability, performance, and compliance with OEM specifications.

Act as the primary escalation point for complex equipment breakdowns, warranty disputes, and high-value rebuild decisions.

Lead site-level reliability reviews and performance benchmarking, driving continuous improvement in collaboration with Product Line Managers and technical support teams.

Support implementation and optimisation of Sandvik digital tools including AutoMine, OptiMine, and MySandvik for tracking productivity, predictive maintenance, and automation readiness.

Sales Growth and Development:

Develop and maintain channels to gain profitable market share.

Based on available product portfolio, develop specific sales programs related to customer segmentations.

Grow and retain existing accounts by presenting new solutions and services to clients

Effectively manage the developed sales plan within the assigned Sandvik/Sales Area market segments.

Prospect for, develop and expand new business.

Improve market penetration by staying current on competitor offering, price and activities through market analysis including social media, market updates and sales channel updates.

Work collaboratively with sales and customer support teams including Customer Support Centre and product support on customer strategies which will improve revenue and business profitability.

Lead the sales team to develop the sales pipeline and effectively use technology including CRM, Business Insights tools and data analytics tools to understand and review market trends.

Ensure key Capital Equipment & Aftermarket initiatives are effectively and efficiently carried out to achieve desired objectives.

Effective Financials:

Ensure key Capital Equipment & Aftermarket customers are signed up to Sandvik aligned terms and conditions.

Implement net prices files and price increases determined by Global Pricing reviews.

Ensure effective cost management of your direct and indirect costs.

Ensure commercial compliance including adherence to LOA, review of QAR, CAR within LOA, provide commercial templates to customer & ensure agreed commercial agreements are executed by sales team.

Provide support and assistance following up on outstanding debtors and customer credit limits.

Achieve set sales KPI's and targets.

Effective People Management:

Communicate the organization direction to the team so everyone understands the vision and strategies and accept their validity.

Set performance standards and clearly communicate them to your team

Use the coaching style of management with your team member to get results in a non directive approach.

Observe your people behaviours and provide regular honest feedback in a positive and constructive manner.

Train, motivate and direct employees in order to optimize workplace productivity and promote professional growth.

Cascade business strategy to your team.

Actively mentor and coach service managers, technicians, and key account managers in diagnostic techniques, product application, and preventive maintenance planning.

Coordinate regular technical training and product knowledge refreshers in conjunction with divisional product support and global learning resources.

Reporting and Analysis:

Maintain accurate and up-to-date records of customer interactions, project status, and revenue forecasts.

Generate reports and analyse key performance indicators (KPIs) related to key accounts, providing insights and recommendations to management.

Monitor and report on competitors' activities, market trends, and customer behaviour to identify potential risks and opportunities.

Deliver comprehensive technical reporting on fleet performance, component lifecycles, and failure trends to support data-driven decisions and continuous improvement efforts.

Prepare executive-level summaries integrating both commercial and technical KPIs to inform strategic direction and investment planning.

Safety, Health and Environmental Effectiveness:

Comply with Sandvik SHEQ management system and the Objectives and Targets set.

Practice the Sandvik EHS Policies, Vision, It’s Culture and ‘Commitment & Responsibility’

Create a culture amongst sub ordinates with regards to EHS.

Comply with Sandvik EHS KPI’s.

Education/Competences/ Experience

Minimum of a bachelor’s degree in Engineering, Business Administration, or a related field. Technical background is preferred.

At least ten (10) years of experience in a similar role in a multinational company.

Proven track record in successfully leading large-multicultural sales and services teams.

Previous experience in a mechanical, electrical, and/or technological role within the mining, construction, energy, or related sectors will be considered as a merit.

Competency in LEAN Six Sigma methodology will be added advantage.

Strong business acumen with a solid understanding of engineering principles and processes.

Knowledge of major products and services related to mining operations; ability to apply this knowledge appropriately to diverse situations

Excellent interpersonal and communication skills, with the ability to build rapport and influence key customer stakeholders at various levels.

Demonstrated success in developing and maintaining long-term client relationships and achieving sales targets.

Exceptional negotiation, presentation, and proposal writing skills.

Strong project management and coordination abilities, with the ability to multitask and prioritize effectively.

Analytical mindset with the ability to interpret data and draw meaningful insights.

Proficiency in CRM software, Microsoft 365 Suite, and other relevant tools.

Advanced English proficiency, both verbally and in writing, and French Language Proficiency is considered an asset.

Detail-oriented and an excellent problem solver.

Willingness to travel as needed to meet with customers and attend industry events.

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