Technician, IT Support Services

Compensation Type: Hourly

Compensation: $21.69

Job SummaryThe Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. This position troubleshoots and resolves issues with audio/video equipment utilized in classrooms labs and Conference rooms. This position serves as the first point of contact for troubleshooting hardware / software, PC / Mac / Linux or Audio-Visual problems. The position assists users via telephone, email, chat and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, and applications issues.

ESSENTIAL JOB FUNCTIONS

Customer Service

Collaborate with fellow frontline technicians on work orders generated by the institutional ticketing system to address challenges faced by college educational users.

Collaborate with the audio-visual (AV) design team on work orders necessitating specialized expertise, ensuring the successful completion of these tasks.

Help train and support all IT Work Study students.

Conduct room checks as dictated by the department schedule during downtimes.

Conduct computer lab equipment upgrades and demos.

Conduct any classroom equipment changes due to malfunction, end of use, or damage.

IT Technical Support

When issues are identified with AV equipment take all steps necessary to replace, update, or troubleshoot working with various support sources either internal or external to the college IT department.This can be following but not limited to ATS System Administrators, AV Design Team, Network Team, Asset Management, Manufacturer Technical Support.

Continuous Improvement

Trains on all utilities used within the ATS area including imaging and installing software on workstations and laptops, Microsoft Teams, AV monitoring and configuration tools.

Develops broad and in-depth knowledge of software and hardware that are unique to the support area.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

Manages multiple assignments of varying complexity.

Hours may include working outside of a normal workweek schedule on an as-needed basis.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Associate’s degree in information technology, Computer Science, or related field, or equivalent, 2 years of experience with classroom technology support. *An appropriate combination of education, training, coursework and experience may qualify a candidate

Full Time/Part Time:Full time

Union (If Applicable):

Scheduled Hours:40

Additional Information

In order to ensure your application is complete, you must complete the following:

Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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