Executive Housekeeper - Waldorf Astoria Maldives Ithaafushi

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

The Executive Housekeeper serving Waldorf Astoria Maldives Ithaafushi will play a pivotal role in providing strong, dynamic leadership and expert management of the Housekeeping Department. The position will be responsible for ensuring that all guest villas and public areas maintain the highest standards of cleanliness and hygiene, creating an exceptional experience for our guests. In addition, the position will oversee the operations of the Laundry Department and manage pest control efforts, ensuring all aspects of cleanliness and maintenance align with the resort’s luxury standards. The Executive Housekeeper will guide and support the team, implement best practices, and drive continuous improvements to uphold the resort’s prestigious reputation.

Please note that this is not an exhaustive list of everything that needs to be done.

Specifically, you will be responsible for performing the following tasks to the highest standards;

Oversees all aspects of Housekeeping operations, which includes guest villas, public areas, laundry, uniform room, and other specified back-of-house areas.

Ensures Team Member selection, training, performance management, recognition programs, and employee engagement initiatives are in place and monitored to maximize performance and retention.

Ensures that guest service standards are reviewed and discussed to drive continuous improvement to maximize guest satisfaction.

Ensures high standards of personal appearance and hygiene are maintained with clean and pressed uniforms and name badges according to Resort Grooming standards.

Implement departmental training programs to ensure that all housekeeping Team Members possess the necessary skills to perform their duties effectively and efficiently.

Explains all policies, tasks, procedures, and standards to the departmental team.

Maintains regular and effective communication with other departments.

Ensure the cleanliness of all public areas.

Oversee all arrivals, departures, villa allocations, and VIP amenities and ensure communication to the front office team of any guest preferences or upcoming special requirements.

Oversee guest profile updates by the Reservations team and periodically check on the capture of guest preferences, and the same gets updated on the respective guest’s profiles.

Champion the service recovery process of the resort and ensure that guest complaints and comments are investigated and dealt with in a timely manner until complete guest satisfaction is reached. Bring all essential guest complaints to the notice of the Hotel Manager.

Informs other departments of relevant Housekeeping matters.

Maintain open channels of communication with Department Heads and the General Manager.

Ensure that team member's performance is effectively managed.

Manages spring cleaning schedules.

Reports Maintenance issues immediately to the Maintenance team and follows up to ensure completion in a timely manner.

Monitors the Housekeeping Team to ensure all guests and internal customers receive prompt and courteous service.

Oversees the efficient operation of laundry and uniform sections.

Schedules routine inspections of all Housekeeping areas with the Assistant Executive Housekeeper and other supervisors.

Supervises outside contractors to ensure contractual compliance.

Champion the identification and reporting of hazards and risks.

Works with Human Resources on manpower planning and management needs

Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, essential control, security, and emergency and environmental procedures.

Implement assigned tasks during emergencies such as fires, power failures, and bomb threats.

Demonstrate a sound awareness of OH&S policies and procedures, ensuring all team members are trained and aware of their responsibilities.

Facilitate the reporting and investigating of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimize the chance of recurrence.

Works with the Director of Finance in the preparation and management of the Department’s budget.

Prepares efficient work schedule for Housekeeping Team Members, arranging holidays and vacations, taking into consideration project occupancy.

Champion ‘Think Tank’ meetings to solicit feedback on ideas/suggestions.

The Resort requires that you perform any task deemed necessary by the General Manager/Hotel Manager for the efficient running of the Housekeeping Department specifically and the Resort in general

What do I need?

At least 3 years’ experience in a similar role in a luxury Resort/Hotel

Excellent presentation and communication skills.

Innovative, action oriented individual able to identify and implement results-oriented housekeeping strategies for the hotel.

Ability to work under pressure.

Strong leadership skills and people management skills.

Outgoing and enthusiastic personality.

Possess high degree of stamina, agility, and flexibility

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time