Branch Manager

Job Description

Our client, a beloved local establishment in Great Falls, VA is seeking a dynamic and customer-focused Branch Manager to lead its retail team and oversee day-to-day operations. More than just a retail shop, this cherished and long-standing business serves as a community anchor and local gathering place.

The ideal candidate will bring a strong background in retail or food service management, excellent leadership skills, and a passion for delivering memorable customer experiences. This is a unique opportunity to be part of a fun and mission-driven environment that values innovation, collaboration, and community engagement.

Key Responsibilities

Team Leadership

Recruit, train, and manage a high-performing, customer-centric team

Foster a positive and supportive workplace culture

Develop staff schedules to ensure smooth operations

Lead regular team meetings and communicate key updates

Provide reports to senior leadership on performance and operational matters

Customer Experience

Ensure a consistently exceptional customer experience

Handle customer feedback and resolve concerns professionally

Promote a welcoming in-store environment

Lead in-store events and support community engagement efforts

Contribute to marketing campaigns, including social media content

Operational Oversight

Manage daily store operations, including opening/closing procedures

Maintain supplier relationships and inventory levels

Enforce sanitation and safety protocols (ServSafe certification required or must be obtained)

Develop and update standard operating procedures (SOPs)

Financial Management

Oversee budgeting, expenses, and revenue tracking

Work toward achieving sales targets and improving profitability

Utilize the TOAST POS system to manage both front- and back-end operations (experience with TOAST is a plus, but training will be provided)

Qualifications

Prior experience in a retail or food service management role

Strong team leadership and people management skills

Excellent customer service orientation and communication skills

Organized, detail-oriented, and able to multitask effectively

Ability to work evenings, weekends, and holidays as needed

Enthusiasm for creating joyful, community-centered experiences

Familiarity with inventory planning and scheduling

Compensation & Benefits

Competitive salary with performance incentives

Paid time off and flexible scheduling

Opportunities for professional development and mentorship

Employee discounts and a fun, inclusive work environment

Opportunity to play a key leadership role in a mission-driven business

Company Description

Schechter Reed is a woman-owned and led staffing firm, founded in 2003 and known for elevating the staffing industry to prioritize relationships, transparency and well-placed candidates. This role is with our client.

Full-time