Front Desk Agent

Come Join the team at Courtyard by Marriott Chevy Chase!

Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment where they can thrive and develop their careers. Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best.

Front Desk Agent

Salary Range $16.75 - $17.50 per hour.

Position Summary

As a part of our front desk team, you are the heart of our hotel where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Functions

Check guests in and out of the hotel according to hotel and/or brand standards.

Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.

Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

Take, modify and cancel guestroom reservations.

Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.

Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Maintain cleanliness of the Front Office area.

Additional Responsibilities

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

Good communication and interpersonal skills.

Ability to stand for extended periods of time.

Ability to work in a fast-paced environment.

Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.