Bartender

Job Description

Description:

Job purpose

Responsible for a consistent, efficient and friendly beverage service to all guests. Responsible for the cleanliness, set up and breakdown before and after his/her shift of the bar.

General Hospitality Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.

Maintain and abide to time clock rules, report to work area on time.

Keep high grooming standards at all times and keep work area clean and safe.

Wear, maintain and follow uniform standards at all times.

Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.

Use guest etiquette at all times.

Follow proper Handling Inquiries/Requests and complaints standards and maintain the guest satisfaction rule at all times.

Use proper telephone etiquette and answering techniques when answering the telephone.

Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.

Maintain positive guest relations at all times.

Follow proper emergency and safety procedures at all times.

Assist all disabled guests, catering to their special needs as much as possible.

Handle all information given, with complete confidentiality and never to use any information to your personal advantage nor to the advantage of any other person or entity.

Essential Duties and Responsibilities

Familiarize yourself with cocktail preparation terminology

Prepare all drinks according to recipes

Consistently follow established garnishes for cocktails

Follow the call procedure

Know abbreviations for liquor orders

Follow and do all check list points

Check par list to determine shortages which need to be ordered

Check the bar, the environment and the equipment

Check juice stock, mixers, soft drinks, beer stock, liquor stock and wine stock

Ensure there is ample ice for anticipated business

Set up liquor, check glassware and prepare napkins and/or coasters

Provide responsible alcoholic beverage service

Handle bottle transfers

Check on beverage coupons of guests who are not on all inclusive plan

Follow alcohol awareness guidelines for dealing with intoxicated guests

Clean the entire bar area as you go

Empty trash

Secure bar

Set up and breakdown banquet bar, handle all service accordingly including outside catering

Be familiar with the property’s fire and emergency program

Any other reasonable duties as required

Requirements:

Qualifications

High school diploma is preferred.

Must be 18 years of age to serve alcoholic beverages to guests.

Basic computer/POS knowledge.

Must be fluent in English.

Knowledge, Skills and Attitude

Excellent communication and customer service skills

Outgoing personality

Customer-oriented

Team player spirit

Suggestive selling skills

Excellent work coordination skills

Ability to focus attention on detail

Ability to lift up to 50 pounds and stand for an 8-hour period regularly

Working conditions

This position works in the food and beverage environment with the usual considerations to space, lighting and air conditioning. In addition this position may do work in the field.

Physical requirements

Strong physical condition

Full-time