FCS- desktop Support

Job Description

Req Info

Account name

Florida Cancer Specialists & Research Institute, Llc

Total Positions

1

Duration

6

Duration Unit

Month(s)

Product

Contract to Hire

Description

RESPONSIBILITIES

The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training.

This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.

Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.

This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.

This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction)

This person will be reporting to one main site (address on req). They will be handling escalated tickets from the help desk as it relates it various IT issues end users may be experiencing. Examples of technical duties would be assisting with new hires, installing equipment, understanding patch and panel lay out within closet, working with network teams, terminations, hardware/software support, remote support etc. They will be also have various locations within the area (40 mile radius) that they will be supporting. If there is an emergency at one of the other clinics, this tech. will travel to the clinic to resolve the issue on site(mileage reimbursement will be provided for any driving done between locations during work hours @62.5 cents/mile.). Can expect around 20-25% travel.

Current tools/technologies in their environment:

Manage engine desktop central for imaging, citrix, use imprivata, global protect vpn, direct access vpn, freshservice ticketing system

Enterprise Req Skills

desktop,support,windows 10,troubleshooting,windows,active directory,hardware

Job Title

desktop support analyst

Top Skills Details

2-5 years of corporate IT support experience and proven experience documenting ticket detail to support development of knowledge-based articles

Strong background with Active Directory and Office 365 support

Must have great customer service and communication skills

This is an onsite position

Workplace Type

On-site

External Communities Job Description

IT Field support role for on site Desktop support position

EVP

Florida cancer is nations largest privately held oncology company, staff of 5000 members, 7500 end points, 100+ offices, and IT is 190 seats. They are dedicated to finding a cure for cancer and constantly investing in research and technology, so everyone in the organization is involved with something truly special. They offer tuition reimbursement after a certain amount of time with organization and offer free trainings.

Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, Florida Cancer Specialists & Research Institute (FCS) offers patients access to more clinical trials than any private oncology practice in Florida. Over the past 5 years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with Florida Cancer Specialists participation. \* Trained in such prestigious medical schools and research institutes as Duke, Stanford, Harvard, Emory, MD Anderson, and Memorial Sloan Kettering, our physicians are consistently ranked nationally as Top Doctors by U.S. News & World Report.

Florida Cancer Specialists has built a national reputation for excellence that is reflected in exceptional and compassionate patient care, driven by innovative clinical research, cutting-edge technologies, and advanced treatments, including targeted therapies, genomic-based treatment, and immunotherapy. Our values are embodied by our outstanding team of highly trained and dedicated physicians, clinicians, and staff.

Work Environment

Schedule: Mon-Friday 8a-5pm (1 hour lunch)

Additional Skills & Qualifications

QUALIFICATIONS

Education: Bachelor’s degree in computer science preferred

Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.

Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).

Valid state Driver’s License for travel to satellite offices and offsite meetings.

Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Interview Information

One step video interview with Manager/supervisor and Director.

Business Challenge

Doctors/Physicians/Nurses require immediate assistance with technical issues, as there could be direct impacts to a patient if not resolved in a timely manner depending on the issues.