Description
Research, implement, and maintain Software-as-a-Service (SaaS) cloud systems and product solutions using cloud engineering principles. Support enterprise network systems, applications, data migration/integration solutions, and vendor services. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques.
Responsibilities
Assist the business unit (Benefits, Talent and Recruiting) in fully integrating SaaS systems (Oracle Human Capital Management) into existing business processes; provide input on best practices
Perform advanced SaaS cloud systems (Oracle HCM) configurations to align with organizational needs
Troubleshoot system issues, oversee system development for assigned workstreams, and manage data migration projects
Provide user support and training on SaaS functionalities
Identify functionality gaps and offer recommendations for solutions
Manage the SDLC process from requirement intake to deployment
Consult and support internal customers as a trusted advisor
Design and document technical solutions to functional system requirements
Build working relationships with team members and subject matter experts
Lead small projects and initiatives
Qualifications
Bachelor’s degree in Business Administration, Management/Information Systems, or equivalent training, education, and experience
5-7 years of experience in function
Complete knowledge and understanding of business area/specialization
Advanced skill in SaaS cloud developer tools such as Visual Builder Studio (VBS), Visual Builder Cloud Services (VBCS), Generative AI Chatbots, and Content/Knowledge development
Advanced skill with case management and ticketing systems, such as Service Now, ADO or Jira
Advanced skill to work independently with limited guidance and as part of a team, and experience with guiding and mentoring others
Advanced interpersonal skills including the ability to interact effectively with external contacts and all levels of management and staff
Advanced knowledge of SaaS Cloud functional/technical data flows, notifications and integrations between various applications
Advanced knowledge of cloud technologies, AI concepts, and related duties such as designing, planning, administering, developing, or maintaining cloud-based applications
Business knowledge in Disability and Time& Labor
Knowledge of Oracle Cloud
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526 141 Security Drive, Winchester, VA 22602 9999 Willow Creek Road, San Diego, CA 92131 11270 Saint Johns Industrial Parkway South, Jacksonville, FL 32246 4 Concourse Parkway, Suite 100, Sandy Springs, GA 30328 295 Bendix Road, Suite 250, Virginia Beach, VA 23452
This is a hybrid role. Two days a week in office is required.