IT Managed Services - Technician

Fusion Managed IT is seeking a self-starter to provide level 1 and 2 support of client networks and systems in a managed services environment. This individual will primarily be responsible for servicing help desk calls and tickets but must also remain flexible to provide onsite support when necessary. This person will also be required to help maintain proper documentation of the network and system landscapes for all clients. The technician should be an effective problem solver, a quick learner, and should feel comfortable with adapting to new and complex technologies. Candidates must have good communication skills, be positive, and have at least 3 years of experience, ideally in Client-facing environments ranging from 25-500+ Users.

QUALIFICATIONS AND SKILLS

Minimum 3+ years of experience

Strong sense of ownership

Customer focused/service minded

High integrity

Excellent communication skills

Business professionalism

Able to remain organized while multi-tasking

Experience supporting PCs (XP, Vista, Windows 7, Windows 10)

Experience supporting MS Office (optimally including Office 365)

Solid understanding of LAN administration tasks (e.g., user administration, back-ups, etc.)

Experience with Microsoft Windows Server versions 2008/2012/2016 and Active Directory

Basic understanding of networking concepts (such as DNS, TCP/IP, DHCP, file and print services, etc.)

Basic understanding of routers, switches and firewalls

Basic understanding of virtualized environments (VMware, Hyper-V, etc.)

Experience with backup and disaster recovery solutions

Experience with Fortinet products is a plus

Experience working in a managed IT services environment is a plus

Able to lift and move items weighing up to 50 lbs without assistance

Able to safely climb ladders while carrying items weighing up to 20 lbs

CERTIFICATIONS AND EDUCATION

A+ or equivalent experience required

Network+ or equivalent experience preferred but not required

High School Diploma required

Fusion Managed IT is an EEO employer - M/F/Vets/Disabled

View all jobs at this company