Host/Hostess - Unicoi State Park & Lodge

Job Description

**Job Summary:**

Under the direct supervision of the F&B Director, this position coordinates activities of dining room personnel to provide fast and courteous service to patrons of Unicoi State Park & Lodge.

**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Hours/days:**

Typically Thursday, Friday and Saturday with varying hours from 3:00PM - 10:00PM. Holiday flexibility is appreciated.

**Responsibilities:**

- Schedules dining reservations and arranges parties or special services for diners.

- Greets guests, escorts them to tables, and provides menus.

- Adjusts complaints of patrons.

- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.

- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

- Trains dining room employees in proper service etiquette.

- Schedules work hours and keeps time records of dining room workers.

- Assists in planning menus.

- Prepares beverages and expedites food orders.

- Collects payment from customers.

- Totals receipts, at the end of the shift, to verify sales and clears the cash register.

**Competencies:**

To perform the job successfully, an individual should demonstrate the following competencies:

- Customer Service

- Interpersonal Skills

- Teamwork

- Ethics

- Professionalism

- Quality

- Quantity

- Adaptability

- Attendance/Punctuality

- Dependability

- Initiative

**Education and/or Experience:**

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Full-time