Operations and Support Assistant

Job Description

OEA represents more than 118,000 teachers, faculty members and support professionals who work in Ohio’s schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state. The OEA is seeking an Operations and Support Assistant to perform printing and mailing functions, clerical, and receptionist responsibilities in the headquarters office located in downtown Columbus. Daily duties include receiving, sorting, and distributing mail, preparation of meeting materials using printing and binding equipment, as well as updating files and lists. Additional duties and responsibilities are listed below.

Essential Functions:

Provides customer service to visitors, to callers, to staff and to members

Greets persons entering establishment, determines nature and purpose of visit and directs them to specific destinations

Operates telephone to answer, screen and forward calls, providing information and taking messages

Performs clerical support tasks such as proofreading, opening mail, and transcribing handwritten information; maintains and updates meeting room calendars and phone lists

Notifies staff of front-desk deliveries

Uses current computer software applications to enter data and process information in accordance with Association policies and procedures

Operates office equipment, printing, duplicating, bindery, and mailing equipment and postage machines

Creates and/or maintains paper or electronic filing systems

Significant Duties:

Receives, sorts, processes and distributes mail

Assists with preparation of meeting materials

Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail

Attends staff meetings and trainings

Provides input into decision-making as it impacts associate staff functions

Performs duties related to job description

Provides support for organizing plans and practices for engaging members

Maintains confidential records and files

Operates in a collaborative team environment

Qualifications:

High school diploma or equivalency

One year of receptionist or call center customer service experience required

Two (2) years’ experience in an automated office environment performing moderate level data entry work and/or in use of computer systems, databases and computer software applications

Ability to communicate effectively and professionally

Authority and Relationships:

Responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor.

Benefits - START DAY ONE!

Medical, Dental, Vision

Paid Time Off: 11 Holidays, Sick/Personal/Vacation, 6 paid days End of Year Recess

Retirement: 401K, Roth 401K, HRA, FSA, Defined Contribution

Casual Dress Attire

FREE PARKING!

OEA is an Equal Employment Opportunity Employer.

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status, military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.

Full-time