Contact Center Agent (Chinese Speaking)

Description:

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Requirements:

Candidate must be flexible with the shift due to operational needs

Trilingual in English, Mandarin and Cantonese

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High School degree

Benefits

Competitive Health Benefits including Medical, Vision, Dental and Life Insurance

401k retirement plan with a 6% corporate match

Paid Time Off

Paid Holidays

Salary: $16.5 - $18/hour

PI5d64872e81f7-31181-31669934

Full-Time