Prod Ops Specialist (Contractual)

About the Role

We’re looking for a Product Operations Specialist (Contractual) to bring our digital products to life at ALLEN’s offline centers. You’ll be the crucial link between product development and on-ground implementation—owning execution, adoption, training, stakeholder engagement, and feedback loops.

This is a contractual field-first role for someone who thrives in real-world environments, takes ownership of outcomes, and enjoys solving problems hands-on.

Key Responsibilities

Product Rollout & Adoption

Drive product adoption and usage aligned with key metrics

Act as the on-ground representative of the product team—educating and empowering users

Training & Enablement

Onboard and train admin staff on tools and operational workflows

Train and support faculty on learning and practice features

Execution & Coordination

Execute operational tasks when needed

Collaborate with center heads and staff to troubleshoot and streamline workflows

Implement SOPs to ensure consistent execution across centers

Maintain clear communication with central product and ops teams

Feedback & Pilot Programs

Gather qualitative feedback from students, faculty, and staff

Run pilots for new features and initiatives

Suggest and implement improvements to scale product-led processes

Audits & Reporting

Conduct regular audits to ensure alignment with digital workflows

Track operational metrics, identify gaps, and drive resolution

Requirements

2–4 years in operations, field execution, or program management

Strong ownership mindset—hands-on, resourceful, and solution-driven

Excellent communication and relationship-building skills

Quick learner, especially with tech tools and workflows

Proficient with G-Suite, Excel, and operational reporting

Willing to travel frequently across cities and centers

Nice to Have

Prior experience in EdTech, training, or support roles

Exposure to product tools, testing, or content management workflows

Why Join Us

Work at the intersection of technology and education transformation

Learn from a high-impact, high-ownership team

Gain on-ground exposure and firsthand experience in product operations

Play a key role in shaping how thousands of students experience learning

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