Production Printer Technician

Job Description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Production Printer Technician who is skilled in repairing and maintaining Canon & Ricoh Production Printers for our office in Sacramento, CA.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

Essential Job Duties

Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles

Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines.

Canon and/or Oce' Vario Series Certification & service experience (including Titan & Colorado Machines)

Minimum of 2 years of experience operating large format printers, preferably in a professional printing environment

Providing high-quality technical support and expertise by complete each service call according to service agreements and requirements

Effectively complete all territory assignments and developing options to resolve unexpected problems

Participates in training to remain up to date with new products and procedures.

Provide specialist service to other field service technicians for unresolved technical problems/issues

Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities

Working in a fast-paced environment

Qualifications

2-6 years minimum of relevant experience

Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.

Production Print certifications are highly preferred

Strong computer knowledge

Excellent customer service communication skills are essential

Strong problem-solving and mechanical/electrical skills

Strong working knowledge of Windows 10 applications

Highly motivated and capable of working independently in the field

Must possess a valid driver’s license with a clean driving record. A company car will be provided

Benefits

$22 -$34 an hour DOE

Advancement and growth into leadership roles

Team-player environment

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Company car for work and personal use

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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Full-time