Group Client Service Supervisor

Job Description

minds + assembly

164 crosby st. floor 3 new york ny 10012

Open Position: SVP, Group Client Service Director

About us:

Much of what you need to know about minds + assembly is captured in the name itself: we think, we

create, and we put things together. It’s really that simple—and that shockingly different. Of course, the

simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed)

clients. Our work is consistently at a higher caliber than they are used to, simply because we push

ourselves to think and build differently. Combine this with an obsessive attention to client service, and you

arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only

because we’ve put together a team of people who are good AF in every way.

At minds + assembly, the engine of our business is commercial invention. We approach every

project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream

of the new. The original conception of our agency (which has since been realized) was that of a happy

workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet,

we never forget that we are in fact a business. Everything we do is to further the commercial goals of our

clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best

people—those who have the right talent, temperament, and teamwork orientation—to further our

collective goals. Then we ask that each person adhere to two simple and equally important principles:

uncompromising standards and unconditional support. In other words, we push each other, hard, to

produce the best work possible, yet always with the knowledge that we have each other’s backs.

About the role:

The SVP, Group Client Service Director is a highly strategic leader, with the tenacity, resourcefulness,

business sense, proactive curiosity, and cool-headedness to behave like the CEO of their accounts. The

Group Director is a true leader who guides multiple teams towards agency-wide success, both by

building and nurturing our clients relationships and by building and nurturing our agency teams. They

leverage their industry expertise to oversee various brands, ensuring consistent excellence across the

board for all of our work. As a trusted advisor and mentor, they build teams and guide them towards

innovation and growth. Their influence extends beyond their own teams, shaping the client service

department's future direction.

Job responsibilities:

● Is ferocious in identifying new agency opportunities, generating new business leads, and growing

brands organically

Achieves actual revenue growth and new sources of revenue of ~10% by account

Manages consistent growth across accounts per year

● Oversees and manages the team structure for significant pieces of agency business

● Represents the very best of m+a

Lives our values

Drives towards our mission

Promotes our principles

● Inspires our teams

Demonstrates consistent leadership presence across agency

Fuels cross functional collaboration

Models charismatic leadership skills

● Thinks like an owner and is a:

Financial owner (working closely with finance): Is responsible for tight financial

management and working with partners to reduce team write offs

Strategic leader: Shows close collaboration with leadership across strategy, medical,

omnichannel, and data & analytics

Creative guardian: Maintains close partnerships with the creative leadership team across

accounts and represents a clear triad for cleints to rely on

Talent coach: Ensures that team members have a clear development plan and

understand their position within the organization as well as opportunities for future growth

● Leads new business pitches

Devises strategic opportunities and promotional plans

Presents with confidence and knowledge

Partners with new business lead to take each pitch to the next level

● Actively partners with Procurement across all clients to refine agency partnerships and define

new opportunities

● Oversees and is responsible for growing franchises of business

● Has greater engagement in the planning and oversight of overall agency future

Is involved in development of core business drivers

Identifies areas for improvement and implementation

Drives cross-department integration and collaboration

● Builds strong bonds with senior leadership across accounts

● Is a department leader: Proactively assesses opportunities for enhancements to the department,

including growth and training opportunities

Leads charge to upskill and provide development opportunities to the team

Professional skills and requirements:

● 15+ years client services experience in healthcare advertising

● Proven ability to build strong relationships with senior level clients

● Proven ability to grow client business

● Ability to manage, nurture, and grow a team of client service professionals

● Ability to identify business changes in order to allocate resources effectively

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