Key Responsibilities:
Diagnosis:
Identify and pinpoint the cause of vehicle problems through inspections, diagnostic tools, and by listening to customer descriptions.
Repair:
Perform necessary repairs, which can range from routine maintenance (oil changes, tire rotations) to complex mechanical or electrical repairs.
Maintenance:
Conduct routine maintenance work to keep vehicles running smoothly and efficiently, including fluid changes, lubrication, and inspections.
Parts Management:
Communicate with the parts department to order necessary components for repairs.
Customer Communication:
Explain vehicle issues and repair options to customers, providing clear and concise information.
Record Keeping:
Document all repairs and maintenance performed on the vehicle.
Safety and Compliance:
Ensure all work is performed safely and in accordance with manufacturer and industry standards, including OSHA regulations.
Continuous Learning:
Stay up-to-date on the latest vehicle technologies and repair techniques through ongoing training and education.
Skills and Qualifications:
Technical Expertise:
Strong understanding of automotive systems, including engines, brakes, steering, suspension, electrical systems, and electronic control modules.
Mechanical Aptitude:
Ability to work with hand tools and power tools, and to perform physical tasks such as lifting and manipulating parts.
Problem-Solving Skills:
Ability to diagnose vehicle problems, analyze situations, and develop effective solutions.
Communication Skills:
Ability to communicate effectively with customers, colleagues, and supervisors.
Customer Service Skills:
Ability to provide excellent customer service, including explaining repairs and providing estimates.
Safety Awareness:
Awareness of safety procedures and the ability to work in a safe and organized environment.