IT Program Manager - Customer Application Implementation

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for an IT Program Manager - Customer Applications to fulfill an immediate full-time vacancies.

Must be a US Citizen or Green Card holder. Must be located in Atlanta. Cannot work C2C.

Key Responsibilities

Lead the planning, execution, and delivery of a complex customer application implementation program.

Collaborate with business stakeholders, IT leadership, and third-party vendors to define requirements, scope, and delivery timelines.

Oversee multiple project teams, ensuring alignment with program goals and timely issue resolution.

Manage program governance, reporting, change control, and stakeholder communications.

Monitor progress across workstreams such as UI/UX, data integration, customer communications, cybersecurity, and mobile platforms.

Ensure alignment with enterprise IT architecture, regulatory requirements, and security protocols.

Track program KPIs and milestones, escalating risks and roadblocks as needed.

Drive stakeholder engagement, manage expectations, and support adoption of the new application suite.

Qualifications:

Bachelorâ s degree in Information Systems, Computer Science, Business, or related field.

8+ years of IT project/program management experience, including large-scale enterprise software implementations.

3+ years of experience specifically managing customer-facing application implementations (web and/or mobile platforms).

Deep understanding of Agile, Waterfall, or hybrid methodologies.

Proven ability to manage cross-functional teams, budgets, and vendor relationships.

Strong communication, leadership, and organizational skills.

Preferred Qualifications

Experience in the energy, utilities, or regulated industry environments.

Familiarity with customer platforms such as Salesforce, Oracle CC&B, SAP CRM, or similar.

PMP, PgMP, or Agile certification (e.g., PMI-ACP, SAFe, Scrum Master).

Work Environment & Benefits

Hybrid schedule based in Atlanta, GA

Competitive compensation based on experience

Opportunity to lead a strategic transformation initiative with major impact on customer experience

Work alongside senior IT and business leaders in a fast-paced, supportive environment

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult Group and a list of additional job openings, please visit our website at