Client Services - Printing
Description:
Job Description
American Printing is an award winning, full-service printing and communication company that has earned a solid reputation over 65 years of service. As technology has changed so has our products and services, reaching well beyond paper and ink. We pride ourselves in being a close knit team with great people - at American Printing Company our people really do make the difference!
Come join our Team!
The Details
This position manages all aspects of job orders in conjunction with the client and internal staff such as sales/marketing, prepress, operations, etc. The primary responsibility is to maintain work flow to ensure the quality and timeliness of projects to meet or exceed customer expectations.
Monitor job status & maintain work flow by working closely with Account Executives, production personnel & customers.
Create/obtain a job plan order, assign to a job in order entry, ensure the plan is priced & resolve production or cost deviations.
Facilitate planning/communication with prepress, scheduling, production, mailing, scheduling & purchasing personnel.
Communicate with customers to obtain answers to questions raised by production staff.
Communicate with internal staff to obtain answers to file preparation and production-related questions raised by the customer.
Communicate all job status updates directly with customers, Account Executives, scheduling and purchasing.
Route proofs & coordinate customer press checks; ensure proofs are returned in a timely manner to maintain schedules.
Share workloads with Client Service Managers to assure even workflow to production; work in other departments as needed.
Perform other duties as assigned.
Qualifications & Requirements:
1-3 years experience in the printing industry preferred, but will train the right candidate!
Minimum of a High School Diploma or equivalent; Bachelor’s Degree preferred.
Strong communication (verbal, written, interpersonal) and organizational skills.
Strong problem solving ability and proficiency in math is desired.
Highly motivated; self-starter who can multitask & prioritize.
Ability to work well under pressure and within tight deadlines.
Working knowledge of PC platform/business software (Mac a plus) and ability to use office communication systems.
Ability to sit at a computer workstation for extended periods of time.
Meet with customers occasionally off-site as required.Company Description
American Printing is an award winning, full-service printing and communication company that has earned a solid reputation over 65 years of service. As technology has changed so has our products and services, reaching well beyond paper and ink. We pride ourselves in being a close knit team with great people - at American Printing Company our people really do make the difference!
Full-time