Front Desk Receptionist

Job Description

Overview: We are seeking a reliable and personable Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and administrative support in a fast-paced dental practice environment.

Responsibilities:

Patient Check-In and Check-Out: Greet patients warmly upon arrival, verify and update patient information, and assist in completing necessary paperwork.

Appointment Scheduling: Efficiently schedule and confirm patient appointments using our practice management software, ensuring optimal use of dental chair time and minimizing wait times.

Answering Phones and Emails: Manage incoming calls and emails promptly and professionally, addressing patient inquiries, scheduling changes, and other concerns.

Insurance Verification and Billing: Verify insurance coverage for patients, process insurance claims accurately, and assist patients with understanding their insurance benefits and coverage.

Maintaining Patient Records: Ensure all patient records are accurately maintained and updated in compliance with HIPAA regulations.

Office Administration: Assist with various administrative tasks such as maintaining office supplies, coordinating referrals, and managing patient records.

Patient Relations: Foster a positive and welcoming environment for patients by ensuring their comfort and satisfaction during their visit.

Requirements:

Proven experience as a receptionist or in a customer service role, preferably in a medical or dental office setting.

Working knowledge of dentistry and its treatments, coding, terminology

Proficiency in dental office software (Dentrix preferred) and Microsoft Office (especially Excel and Word).

Excellent communication and interpersonal skills for both in the office and on the phone

Strong organizational skills and attention to detail.

Ability to multitask and prioritize tasks effectively in a busy environment.

Qualities:

Compassionate and patient-centered approach to customer service.

Ability to maintain confidentiality and discretion with patient information.

Team player who can collaborate effectively with other staff members.

Professional demeanor and appearance.

Coachable; willing to learn new things and adapt in an exciting career field.

Benefits:

Competitive salary commensurate with experience.

Health insurance benefits.

401k benefits.

Paid time off and holidays.

Opportunities for professional development and training.

Working Conditions:

Full-time position (hours may vary based on office schedule).

Comfortable office environment with occasional interaction with patients of all ages and varying health conditions.

#hc133431

Full-time