Guest Services Manager

Job Description

The Country Inn & Suites of Saint Cloud West is currently seeking an experienced hotel operations professional to join their team as the full-time Guest Service Manager. The Guest Service Manager’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk. The Guest Service Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates.

This is a full-time position that requires flexibility in scheduling and the ability to work evenings, weekends and holidays. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and the following benefits:

Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts)

Company Paid Short and Long-Term Disability, Life, and AD&D

Voluntary Term Life

Retirement Benefits (401k)

Time Off Benefits (Paid Holidays, PTO)

Employee discounts

SKILLS & KNOWLEDGE:

Must have the ability to provide professional and courteous guest service.

Must have good time management skills and the ability to work with minimal supervision.

Must have good organizational skills, the ability to multitask and strong attention to detail.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.

Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.

Must have a working knowledge of computers and basic math skills.

High school diploma or equivalent required; associate degree preferred.

2-3 years of previous hotel front desk or customer service experience required.

Previous management/supervisory experience preferred, but not required.

Job Type: Full-Time

Hours/Shift: Open Availability Needed

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Full-time