Helpdesk Analyst

We’re looking for a dedicated Helpdesk Analyst to support a secure, mission-critical Department of Defense (DoD) environment. This role requires a strong technical background, commitment to operational readiness, and the ability to handle sensitive, classified systems with the utmost integrity.

Position: Helpdesk Analyst

Location: Colorado Spring,CO

Type: Full-Time

Clearance: Active DoD Top Secret with SCI eligibility REQUIRED

Minimum Qualifications:

1+ year of direct technical experience

2+ years of overall professional work experience

High School diploma or GED

2+ years of customer service experience

Experience with peripherals: KVMs, card readers, servers, printers, and monitors

Must complete MDC crew qualification within 60 days of onboarding

Proven experience handling highly classified systems, data, and environments

Willingness to work flexible shifts including nights, weekends, and holidays

Reliable transportation and ability to remain on-site during emergencies or readiness exercises

Preferred Qualifications:

Strong technical & communication skills for interfacing with cross-functional teams

Familiarity with DoD cryptographic equipment and handling procedures

Experience troubleshooting Linux, Unix, or Solaris OS, networks, and systems

Knowledge of DoD messaging systems and protocols

Background in high-availability, mission-critical environments

Compliance with DoD 8140 IAT II (e.g., Security+ CE certification)