Help Desk Technician

Job Description

Robert Half is hiring for a Help Desk Technician I in BIRD IN HAND, Pennsylvania. This role functions within the tech industry, providing the first line of technical support to end-users. As a Help Desk Analyst I, you'll be tasked with delivering excellent customer service, troubleshooting hardware and software problems, and maintaining high levels of user satisfaction.

**onsite 5 days a week**

Responsibilities:

• Provide exceptional customer service by responding to inbound support requests via calls, emails, and tickets.

• Diagnose and troubleshoot hardware and software issues, including issues related to operating systems, applications, and network connectivity.

• Document user issues and track their resolution using the help desk ticketing system.

• Collaborate with Level Two Support or other relevant teams to escalate and resolve complex technical problems.

• Assist users with the setup, installation, and configuration of computer systems and peripherals.

• Develop and maintain a knowledge base of frequently asked questions and their solutions.

• Stay abreast of new technologies and best practices to provide effective user support.

• Contribute to the maintenance and updating of the asset inventory.

• Offer training and support to users on various software applications and tools.

• Collaborate with team members to improve support processes and enhance user satisfaction.

• Proficiency in Office 365 and its functionalities.

• Strong understanding of TCP/IP networking principles.

• Experience with Active Directory management and troubleshooting.