Boutique Sales Associate

Job mission

As an Ambassador of the Maison, he/she ensures a unique client experience before,

during and after a sale. He/she achieves sales targets and proactively develops

his/her client portfolio. He/she also participates in the daily boutique operations.

Main Accountabilities

Sales Achievements

Ensures unique and exceptional client experience during a sale

Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)

Adapts according to clients’ needs and motivations

Strives to always improve and surprise the clients

Deals with ease during negotiations and objections

Transmits the passion and values of the Maison

Acts as the privileged contact for the client(s) in the case of Care Service

Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

Cultivate strong client relationships and develop client loyalty

Efficiently develops the client portfolio

Executes targeted CRM actions

Participates in client events and acts as an Ambassador of the Maison

Daily Boutique Operations

Respects all group, Maison and boutique policies and procedures

Participate in inventory

Participates in the set up and breakdowns at the opening and closing of the boutique

Participates in the implementation of Visual Merchandising guidelines

Assists with special projects when requested

Job profile

You have previous experience in Fine Jewelry/Watches

You have excellent written and spoken communication skills in English and Spanish, any other language is a plus

You have excellent interpersonal competence in order to develop a network of loyal clients

You are meticulous, organized, and highly client focused

You take ownership and demonstrate a sense of responsibility and commitment

You are a team player and demonstrate a collaborative spirit and willingness to support team goals

You are growth-oriented and embrace learning and development opportunities