Boutique Assistant

Job mission

As an Ambassador of the Maison, he/she is responsible for the welcoming of

Clients, manage waiting time and ensure that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale and participates in daily boutique operations.

Main Accountabilities

Sales Assistance

Assists discreetly with various tasks during a sale

Coordinates between Sales Associates, Admin and Management teams

Gift wrapping and management of the BOH Area

Accompanies the clients to the door upon departure

Assists with Care Service duties such as repairs, registrations etc.

Daily Boutique Operations

Respects all group, Maison and boutique policies, procedures and guidelines

Participate to inventories

Participates in price labeling

Participates in the set up and breakdowns at opening and closing of the boutique

Participates to the implementation of Visual Merchandising guidelines

Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)

Boutique Environment

Ensures the overall boutique environment is impeccable

Responsible for the music and the olfactory atmosphere of the boutique

Ensure the windows and counters are in perfect condition

Client Welcoming & Waiting time Management

Ensures an exceptional client experience and seamless client journey by warmly greeting and seating clients whenever possible, offering refreshments and reading materials, providing accurate wait time estimates, and proactively managing the waiting area.

Efficiently manages client appointments, providing proactive support to Sales Associates in preparing for meetings as needed.

Optimizes the Boutique space in terms of seating and perfectly anticipates floor organization such as lunch times, office hours, trainings, etc.

Job profile

You have excellent written and spoken communication skills in English and Spanish, any other language is a plus

You have pervious retail, hospitality or customer service experience

You are proactive and can identify customer needs and potential issues

You demonstrate a collaborative spirit and willingness to support team goals

A passion for customer engagement, strong communication and interpersonal skills

The ability to work in a fast-paced environment, and flexibility in working hours

You have basic computer and POS system knowledge